How to show what your business is all about and build trust along the way

When you’re running a small business, it’s not just what you sell that matters. It’s how you tell your story. People want to buy from businesses they feel good about, and one of the best ways to build that connection is through real, honest photos and videos.

Think of your business like a person telling a story. Every image on your website or social media is part of that story. So why not make it feel true to who you are? Instead of using stock photos or generic templates, show real moments. That could mean:

  • A local café posting a video of the morning coffee rush

  • A landscaper filming a short “before and after” of a backyard transformation

  • A clothing brand sharing styling tips, outfit inspirations and the process of making unique clothing pieces

 
Why it works:

When people see real faces and genuine stories, they trust you more. They feel like they know you—and that’s how relationships start.

Here are a few tips to help you keep your content simple, honest, and effective:

1. Know your message

What makes your business special? Maybe it’s great service, strong community values, or a commitment to quality. Keep that in mind with every photo or video you share.

2. Use good-quality images and video

You don’t need to break the bank, but clear, well-lit, good-looking content makes a big difference. If you can, work with a local photographer or videographer who gets your style.

3. Show real people doing real things

Let your audience see your team at work, hear from happy customers, or peek behind the scenes. These moments feel personal and build trust.

4. Stay consistent

Try to keep your style, colours, and tone similar across your website, social pages, and ads. It helps people recognise you and makes your brand feel more polished.

5. Be yourself

You don’t have to be fancy or perfect. People connect with businesses that feel human. Let your personality shine through.

 

At the end of the day, real stories connect. When people understand what your business stands for and see the people behind it they’re more likely to stick around, buy from you, and tell their friends.

Want help sharing your story visually? That’s what we’re here for. Let’s make your message stand out in a way that’s honest, simple, and true to you.